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Scottish Waiting Times

Scottish Waiting Times

In 2007 the Scottish Government and the Information Services Division (ISD) of the NHS in Scotland – the principal and authoritative source of statistics on health and care services in Scotland – set out a new national waiting time guarantee: "a whole journey waiting time target of 18 weeks from general practitioner referral to treatment by December 2011". This resulted in the introduction of HEAT (Health, Efficiency, Access & Treatment) target for Drug Waiting Times. This new target will measure the waiting time from the point at which the service receives a referral until the client actually starts treatment.

According to ISD, 'New Ways of Defining and Measuring Waiting Times' allows a truer measure of patients' waiting times to be calculated. This truer picture takes account of periods where the patient is unavailable for treatment (e.g. holidays) and also delays in treating a patient because of missed appointments and patient cancellations. 'New Ways' introduced two new concepts in measuring waiting times: Resetting the clock and Stopping the clock. The Former is associated with the missed appointments and the latter is associated with client's unavailability period due to holiday or any other reason. The ISD has developed a new web-based system which allows for upload of data securely to their database.

Orion have developed a Scottish Waiting Times module that allows services to record all aspects of preparation for treatment, including readiness for treatment, start of treatment details and periods of unavailability. The system also features an electronic extraction of data suitable for upload to the ISD waiting times portal. Key characteristics of the SWT module are:

Capturing the required Data Set for SWT.Waiting Time Assessment section to view the outcome of 'Assessment' appointments at a glance.Waiting Time Treatment section to view the outcome of initial 'Treatment' appointments at a glance.Periods of Unavailability section to view the period where client is not available for treatment.Ability to record all required outcomes of an appointment such as Did Not Attend (DNA), Could Not Attend (CNA), Cancelled by Service and Attended.SWT Extraction routine to extract the required data, in a format suitable for electronic upload to ISD.

  • Capturing the required Data Set for SWT.
  • Waiting Time Assessment section to view the outcome of 'Assessment' appointments at a glance.
  • Waiting Time Treatment section to view the outcome of initial 'Treatment' appointments at a glance.
  • Periods of Unavailability section to view the period where client is not available for treatment.
  • Ability to record all required outcomes of an appointment such as Did Not Attend (DNA), Could Not Attend (CNA), Cancelled by Service and Attended.
  • SWT Extraction routine to extract the required data, in a format suitable for electronic upload to ISD.

The Nebula substance misuse system is fully compatible to SMR25 and Scottish Waiting Times initiatives.

About Us

We are Orion Practice Management Systems Limited.

We are based in Glasgow city centre and we specialise in developing case management software for organisations working in the field of substance misuse, mental health and criminal justice.

Contact Us

Orion Practice Management Systems Ltd
5th Floor
166 Buchanan Street
Glasgow
G1 2LW
Scotland
United Kingdom

+44 (0)141 354 7930
orion@orionpms.org.uk